Account Deletion

1. Open the app and sign in.
2. Go to Account settings.
3. Tap Delete account, then Permanently delete to confirm.

Your account is deleted straight away and you are signed out. This cannot be undone.

An account cannot be deleted while an order is still in progress, or while money is still to be settled: a customer wallet balance or a refund, top-up or payment still on its way, a restaurant balance, or cash a rider holds for Nourri or owes Nourri. The app tells you what needs to be settled first.

Send us a message through the contact form with the subject “Account deletion request”. Include the phone number you signed up with and which app the account is for, so we can confirm the account is yours. We may ask for more information before deleting it.

We delete or anonymize your account profile: your name, phone number, email address, profile photo, saved addresses, favourites, sign-in details and the device registrations used to send you notifications. For restaurant and rider accounts this also covers bank details, uploaded documents, and restaurant and menu photos.

We keep records of past orders, deliveries, payments and payouts where they are required for legal, tax, accounting, fraud-prevention, dispute-resolution or payment-reconciliation purposes. These records can include the details the transaction needed, such as the phone number a payment was made from or a delivery address, the location recorded during a delivery, and photos taken at pickup or drop-off. Reviews you have left, and the operational, messaging and audit logs we keep to run and secure the service, may also still contain your name or phone number. We keep these records for as long as those purposes require.

Deleting in the app takes effect immediately. Your profile, address, restaurant and document photos are removed from storage shortly afterwards. Requests sent through the contact form are processed within 30 days of confirming the account is yours.

Nourri Express Ltd is responsible for your account information. For anything not covered here, use the contact form.